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Home > Operations > Contracts > Contracting FAQs > Where do I find a cancellation policy?
Where do I find a cancellation policy?
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  • Cancellation policies are typically on Richardson paper in our MSAs.  In some circumstances, from legacy agreements or on customer paper they may be at the SOW level. 
  • Our standard language is presented in business days, provided, however, during negotiations, a client may request calendar days. If a contract does not specify either explicitly, common contracting practice is to count as calendar days.
  • If after reviewing the MSA and SOW, you are unable to locate a cancellation provision, please reach out to Contracts Team ([email protected]) for support.

 

Standard in MSA:

 

 

Example in SOW (with revised/negotiated terms):

 

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